Get in Touch With Us

Got a question about a sweepstakes casino we've reviewed, spotted something that needs updating, or want to suggest a platform we haven't covered yet? This page explains how to reach Sweeps Casinos, what kind of messages we welcome, and what happens once you send one.

The Best Way to Contact Sweeps Casinos

Email is the most reliable way to get in touch with us. Write to [email protected] and a member of our team will read your message personally. We don't rely on automated replies to stand in for a real answer.

To help us route your message quickly, it helps to mention:

• Which page or operator your question relates to, if applicable
• Whether you're asking about coins, redemption, eligibility, or something else
• Your general location (state), if your question is about availability where you live

We aim to respond within a couple of working days. During busier periods it can take a little longer, but every message gets a reply.

What You Can Get in Touch About

rumpydog.com exists to help readers compare sweepstakes and social casino platforms, so most of the messages we receive fall into a few categories:

• Questions about how sweepstakes casinos work — including the difference between Gold Coins and Sweepstakes Coins, how the free entry method works, or how redemption is meant to function on a given platform.
• Corrections and accuracy checks — if a welcome offer, eligible-state list, or redemption threshold has changed since we last checked it, we want to know. Operator terms shift often, and we rely partly on reader reports to keep pages current.
• State availability questions — because eligibility varies by state and changes over time, readers sometimes ask us to double-check whether a platform still serves their area. We're happy to look into it, though we always recommend confirming directly with the operator's own terms too.
• Feedback on our coverage — suggestions for platforms to add to our comparisons, or feedback on how we've explained something.
• Partnership or editorial enquiries — if you represent a sweepstakes or social casino operator and want to introduce your platform, tell us a little about it and how it fits our coverage.
• Responsible play concerns — if you or someone close to you has questions about play habits, let us know in your message and we'll point toward appropriate resources.

Why Accuracy Matters More Here Than Most Industries

Sweepstakes casinos operate under a different legal model than traditional online gambling, and the details that matter to readers — eligible states, redemption thresholds, identity verification requirements, minimum ages — are set by each operator and can change without much notice. Laws governing sweepstakes promotions are also decided largely at the state level and continue to evolve, so what was accurate when we last checked a platform may have shifted by the time you read it.

Because of that, we treat reader corrections as genuinely useful rather than a formality. If you've noticed a welcome bonus that's expired, a state that's been added to an exclusion list, or a redemption process that's changed, telling us helps keep our pages closer to what operators actually offer. We fact-check our listings periodically, but operator terms move faster than any single review cycle.

What We Can and Can't Help With

We're a comparison and information site, not an operator, so there are limits to what we can resolve directly:

• We can help with: questions about how our site presents information, corrections to our content, general explanations of how sweepstakes casino models typically work, and feedback on our coverage.
• We can't help with: account issues, coin balances, redemption disputes, identity verification problems, or payment questions tied to a specific platform. Those need to go directly to the operator in question, usually through the support contact listed on their own site.

If your question is about a specific account or transaction, reaching out to the operator directly will get you a faster and more accurate answer than we can provide.

Before You Write to Us About a Specific Platform

If your message concerns a platform's terms — eligible states, age requirements, or how Sweepstakes Coins are redeemed — it's worth checking a few things first, since these vary by operator and by state:

1. Review the operator's own terms and conditions page, which is the authoritative source for eligibility, minimum redemption amounts, and verification requirements
2. Confirm your state isn't listed among excluded jurisdictions, since operators frequently adjust which states they serve
3. Check the age requirement that applies — most platforms set a minimum of 18, though some require 21 depending on the state or the operator's own policy
4. Look for a no-purchase-necessary alternative method of entry, which legitimate sweepstakes promotions are generally required to offer alongside paid coin packages

If, after checking, something still looks inconsistent with what we've published, that's exactly the kind of message we want to receive. If you're also exploring options outside your state's regulated market, our page on Best Non GamStop Casinos 2026 may be worth a look as well.

What Happens After You Send a Message

Once your email arrives, a real person on our team reviews it — we don't use a bot to close out enquiries. Depending on the nature of your message, we may:

• Reply directly with an answer or clarification
• Update the relevant page and let you know once it's been revised
• Ask a follow-up question if we need more detail to look into something properly
• Point you toward the operator's own support channel if the issue is account-specific

We try to respond within two working days. Thank you for taking the time to reach out — reader input is one of the main ways we keep this site useful and current.